Accessibility
ACCESSIBILITY CUSTOMER SERVICE PLAN FOR BRIMACOMBe
Providing Goods and Services to People with Disabilities
In early 1937, a community of avid skiers, united by their passion for the sport, came together with a single vision ski area. Today, that sense of family, friendship and passion is still ingrained in everything we do. We are committed to being a welcoming and accessible destination that anticipates and responds to the diverse needs and expectations of the public. Brimacombe will continue building to identify, prevent, and remove barriers for our visitors with disabilities.
Accessibility Information
Brimacombe’s mission statement is “To provide a fun and affordable family snow experience.” Brimacombe strives at all times to provide its programs, goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our programs, goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants. Brimacombe embraces the AODA principles of dignity, independence, integration, and equality of opportunity.
Accessibility Documentation
The information provided on our website is a condensed version of our policies and procedures pertaining to the Disability Act. Our patrons can request a completed copy in person from our Guest Services office located in the east chalet accessible from Gate 4. Brimacombe will ensure this document is provided in a way that meets the needs of the individual requesting it. If this is not convenient, requests can be made by:
Telephone
Mail
E-mail
Alternative method that benefits the needs of the customer
Communication
We will communicate with people with disabilities in ways that take into account their disabilities.
Feedback
Brimacombe encourages feedback on the accessibility offered at our resort. We want all guests to have a pleasant experience, and pride ourselves on bettering our programs, goods and services. We look forward to receiving your thoughts and questions so we can better service you. Comment cards, surveys, and blank feedback cards can be obtained by:
- Telephone at 905-983-5983
- E-mail at accessibility@brimacombe.ca
- All kiosks located at gates 1, 2, and 4
Assistive Devices
We are committed to serving people who use assistive devices to participate in and benefit from our programs, goods and services. We will ensure that people are permitted to use their own personal assistive devices to access the chalets, ticket and lift areas, retail store, food services areas, snow school for programs, and all areas deemed safe allowing the disabled person to receive their required good or service. We will ensure that all staff is trained and familiar with the various devices that customers with disabilities may require while accessing our goods and services.
Service Animals
We are committed to welcoming people who are accompanied by a service animal on parts of our premises that are open to the public and other third parties. Service animals will be permitted in all areas of the resort where permitted by law.
Support Persons
We are committed to welcoming people who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Brimacombe premises with his or her support person.
Tickets
Brimacombe does not offer discounts for persons with disabilities. However, we do offer a 100 percent discount on daily lift tickets for support persons with a valid Access2 card. Please note, this season reservations are required. The discount for support persons is honoured in collaboration with Access2, an Easter Seals Program.
Designated eating areas, washroom facilities, and parking spaces presently offered:
- Designated parking spaces for people with disabilities
- Spaces located in parking lot 4 accessible from gate 4
- 3 spaces located by the fences near the west chalet accessible from gate1
- Wheelchair washroom access indoors
- Located in the east chalet main level accessible from gate 4
- Located in the west chalet accessible from gate 1
- Sitting areas located on the main levels of both the east and west chalets to view, relax, or enjoy something you have brought to eat
- The cafeterias are not wheelchair accessible as we presently do not have ramps or elevators to the second floors
Food Services
- Located in upper level of east chalet accessible from gate 4
- Food can be purchased upstairs
- Food can also be purchased on the lower level through the Admin/Reception area
- Menus are posted on the bulletin boards by the admin area and in the lower viewing area of the east chalet
- Located in upper level of west chalet accessible from gate 1
- Food can be purchased upstairs
- Food can also be purchased on the lower level through the ticket kiosk
- Menus are posted on the bulletin boards by the ticket kiosk and in the hallway on the lower level of the west chalet
Skiing Lessons
We are proud to offer on-site lessons to persons with disabilities through the Brimacombe Snow School. Please contact the Snow School in advance to discuss your needs and develop a personalized plan – 905-983-6451/snowschool@brimacombe.ca
Brimacombe is also proud to host the Canadian Adaptive Snowsports (CADS) Durham Chapter’s 8-Week Lesson Program. To learn more about this program, including how to register, please contact CADS directly – cadsontario.ca/brimacombe
Notice of Temporary Disruption
Brimacombe will provide participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.
The notice will be delivered to participants by means of:
- www.brimacombe.ca and/or Facebook social media link
- Telephone recordings
- Signs posted at kiosks on chalet property
- All staff/volunteers will be aware and assist using any means of communications that best suits the person with the disability
Training of Staff
Brimacombe will provide training to all employees, volunteers, and other third party members who deal with the public on our behalf.
Modifications to This or Other Policies:
Any Brimacombe policy that does not respect and promote the dignity of people with disabilities and their families, support persons/animals will be modified and removed.
Transit
Brimacombe does not offer any type of shuttle service for any persons around the resort. All persons must be able to manoeuvre around the resort either by themselves or through the assistance of a support person or animal. Furthermore, Brimacombe is regrettably unable to arrange transportation home through any outside company as our location is too far away. Our staff will assist the individual in arranging a drive home, providing the person is supplying the Brimacombe representative with a telephone number.
Modifications to This or Other Policies:
Any Brimacombe policy that does not respect and promote the dignity of people with disabilities and their families, support persons/animals will be modified and removed.