Opening Day...Coming Soon!
As ski resorts across the province begin to open, we know you’re all wondering...”When’s Brimacombe opening?”
We know we’ve been a little quiet, but rest assured, our team has been hard at work! Whether it be out on the slopes, working hand-in-hand with Mother Nature to make snow, or inside, rearranging our chalets and adding new plexi-barriers and applying x’s and arrows to our floors – we are all working together to prepare to welcome all of our guests, members and season passholders back to Brimacombe, safely.
We know you are all excited as us for the 2020-21 season to begin, but you also may have a few questions. If you haven’t already, be sure to take a read through our Opening Plan which outlines many of the changes you’ll see at Brimacombe this season. CLICK HERE TO READ OUR OPENING PLAN.
Here’s what our Guest Services department has been answering frequently this week about opening day:
Q: When is opening day?
A: We currently have not announced an opening date, but we can promise it will be soon! As soon as we know, you’ll know – stay tuned to our website, social media and sign up for our e-blast to stay in the loop.
Q: Will you require reservations for opening day and for the entire season?
A: Yes, to assist in controlling congestion and allowing appropriate spacing, all members, season passholders and ticket purchasers will be required to make a reservation. Members and Season Passholders will be given advance access and will have protected blocks of tickets every day we are open. The reservation system will be available closer to opening day.
Q: What is your capacity?
A: Capacity varies based on the number of runs and lifts open and what we can comfortably manage and accommodate for physical distancing. In an effort to control crowding, we have staggered check-ins for our reservations, across multiple newly installed Guest Services kiosks. With advance registration, we will be able to keep a close eye on our numbers and know what to expect, allowing us to plan in advance and make adjustments, as needed. For the vast majority of days this winter season, we believe everyone who wants to access the slopes, will be able to; however, we anticipate we may be busier than usual at certain times, such as Family Day Weekend, which may result in the need to enforce a limited capacity and limit sales.
Q: Will the chalet be open?
A: Chalet capacities will be significantly reduced and currently, chalets are subject to restrictions based on our colour zone. The chalet will be limited to washrooms, warming zones and take-out food purchases. Where possible, one-way entry and exit points will be designated to control traffic and reduce crowding. Lockers and cubbies will not be available for use at this time and no bags will be allowed to stay in the chalets. No table seating will be available and the lower level will have limited seating for warming purposes only.
Q: Will masks be mandatory?
Absolutely! Face masks are required to be worn, both indoors and outdoors, at all times while at Brimacombe except when eating or drinking outdoors, physically distanced from those outside your bubble. Masks are required to meet the guidelines by the Durham Region Health Department. A mask must cover the nose, mouth and chin, must be in contact with the surrounding face without gaping and must be able to filter respiratory droplets. In the case of a cloth non-medical mask or face covering, this means it should be made of 2+ layers of tightly woven fabric (such as cotton or linen). If your ski mask, face shield, neck warmer, tube or balaclava meets that criteria, you can wear it as a mask, but if there are breathing or ventilation holes, or it is a single layer of material, it will not be acceptable as a mask. We also recommend bringing a back-up or two so you are able to change it out when it gets damp.
Q: Can I get my skis/board tuned up for the season?
A: Yes! Slopeside Skis & Boards is currently taking skis and boards now for tune ups, please book a spot prior to coming out by emailing firstname.lastname@example.org
Q: Will Slopeside Skis & Boards be open?
A: Yes, they will be! Our store will have limited capacity, so be prepared to line up, physically distanced as the staff control customers through the store. Shoppers who do not have a valid lift ticket will need to make a shopping reservation by emailing email@example.com
Q: How much are lift tickets?
A: Lift ticket rates will be released closer to Opening Day.
Q: Will there be food services?
A: At this time, take-out food services will be available in the upper level at the East Chalet accessed by the upper deck only.
Q: Will there be equipment rentals?
A: Equipment rentals will be offered by reservation only, due to reduced capacity in the rental shop. It is recommended that you make your equipment reservation in advance when booking your lift ticket.
Q: How many people can ride on a chairlift?
A: Guests will be encouraged to self-group and load chairlifts with their bubble. At this time, Brimacombe will be requiring all visitors to wear a mask while in lift lines and riding the lifts. Mazes will be set up to accommodate physical distancing in lift lines. Lift loading procedures will continue to be guided by Government and Public Health recommendations.
If you have a question that is not answered here or on our Opening Plan, please email firstname.lastname@example.org.