Brimacombe's Operating Plan: 2021-22 Winter Season
While we hope to operate in a consistent manner for the entirety of the 2021-22 season, we know that the COVID-19 landscape is ever-changing and Brimacombe may be subject to new guidelines and restrictions at any time. Our policies and procedures will continue to be guided by the latest information from our Government and Public Health authorities and we are committed to keeping our guests and members informed of any operational changes throughout the season. Please keep a close eye on our website, social media and sign up for our Eblast to stay in the know!
Here are just some of the measures that will be taken to protect health and safety:
- Plan Ahead, Reduce Touch Points and Delays – From purchasing lift tickets and rentals in advance to encouraging everyone to come prepared with all the items they need, Brimacombe continues to operate with a number of processes. At this time, members and season passholders will not have to make a reservation. Please see Members & Season Passholders and Lift Ticket Purchasers below for more details.
- Your Car is Your Base Lodge – All guests are encouraged to get dressed at home or in the parking lot at their vehicle. All bags must be stored in your vehicle. Please see Vaccination Policy & Indoor Spaces below for more details.
- Vaccine Policy for Chalets – All individuals 12 years of age or older must be fully vaccinated against COVID-19 to access chalets. Please see Vaccination Policy & Indoor Spaces below for more details.
- Health Screenings – All members, season passholders, guests, Snow School participants and employees must self-screen and ensure they do not come to Brimacombe when ill. Snow School participants will be required to complete a digital health screening provided by Brimacombe prior to their lesson and will be required to show proof of completion at drop-off. Employees will be required to complete active health screenings prior to each scheduled shift.
- Face Masks – Guests and employees will be required to wear face masks or face coverings at all times, both indoors and outdoors, while at Brimacombe. Masks can be removed while eating or drinking when seated in designated areas. Masks are required to meet the guidelines set by the Durham Region Health Department. Please see Mask Policy section below for more details.
- Go Cashless –For any purchase on site, including retail and food services, Debit, Credit and/or Brimacombe Gift Card will be the preferred methods of payment. Guests carrying cash are encouraged to convert their bills/change to a Brimacombe gift card.
Brimacombe has worked closely with Durham Region Health Department to create the following operational plan for the 2021-22 season:
VACCINATION POLICY AND INDOOR SPACES
At this time, COVID-19 vaccination is not required for outdoor activities.
Update January 4, 2022: Following provincial requirements, effective January 4, 2022, Brimacombe will require all guests ages 12 and older to present the Enhanced Vaccine Certificate with scannable QR code when entering Chalets. You can download your enhanced certificate with QR code by visiting covid19.ontariohealth.ca. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination.
In addition to proof of vaccination, all guests should also be prepared to provide valid government ID with name and date of birth.
Update December 27, 2021: Due to rising case numbers, indoor dining is currently paused until further notice.
All individuals 12 years of age or older must be fully vaccinated against COVID-19 to access chalets. The East Chalet will have controlled access through two designated entrances (upper and lower) for vaccination verification and all other doors will be for exit or emergency exit only. The West Chalet will have limited hours of operation and will have one designated entrance for vaccination verification and all other doors will be for exit or emergency exit only.
Proof of vaccination along with acceptable Government-issued identification will be required to be shown each time you enter the chalet. Individuals found entering the chalet via exit doors will be recorded and may result in the suspension or removal of membership/season pass/lift ticket with no refund and/or removal from the property.
At this time, lower level of chalets will be limited to washrooms and warming zones. No table seating will be available in the lower levels at this time and instead the space will have benches for warming purposes only. In the upper level, limited tables will be available for indoor dining of purchased food only, on a first come, first-seated basis. Time limits will be in effect – these areas are not for spectators/non-participants to hangout in for extended periods of time. Outside food or beverages and/or bags will not be permitted inside chalets.
To support the health and safety of our team, all employees and volunteers at Brimacombe are fully vaccinated against COVID-19.
Enhanced sanitization and cleaning protocols are still in place across the property.
Slopeside Skis & Boards Retail Store & Rental Building Access
The rental building and retail store (Slopeside Skis & Boards) will not require proof of vaccination at this time. As such, reduced capacities will be in effect to accommodate physical distancing.
Remember, your car is your base lodge – all personal items must be stored in your vehicle. Lockers, cubbies and storage space will not be available for use at this time, indoors or outdoors. Bags will not be allowed to stay in chalets or stored outside unattended. Additionally, no outside food or beverage will be allowed in the chalets.
To support those who cannot enter or would prefer not to enter our chalets:
Take-out food services will be available at the East Chalet at the exterior windows on the upper deck and limited outdoor seating will be available.
Portable washrooms will once again be made available in several outdoor locations across the property (Lot 4, Lot 2, outside the East Chalet and West chalet)
Main Office (Guest Services)
Guest Services representatives will once again be assisting guests via the exterior windows of the Main Office this season.
Face masks are required to be worn, both indoors and outdoors, at all times while at Brimacombe, except when eating or drinking when seated in designated areas.
Your mask is required to meet the guidelines by the Durham Region Health Department. A mask must cover the nose, mouth and chin, must be in contact with the surrounding face without gaping and must be able to filter respiratory droplets. In the case of a cloth non-medical mask or face covering, this means it should be made of 2+ layers of tightly woven fabric (such as cotton or linen). If your ski mask, face shield, neck warmer, tube or balaclava meets that criteria, you can wear it as a mask, but if there are breathing or ventilation holes, or it is a single layer of material, it will not be acceptable as a mask. We also recommend bringing a back-up or two!
At this time, passive screening will be in effect for our guests, members and season passholders. This means signage will be posted with the latest COVID-19 screening questions – additionally, we ask that before arriving at Brimacombe that our guests use the Ontario COVID-19 Customer Screening Tool (https://covid-19.ontario.ca/screening/customer/), but we will not be requiring a copy of the results.
Snow School participants will be required to complete a digital health screening provided by Brimacombe prior to their lesson and will be required to show proof of completion at drop-off.
Please do not come to Brimacombe if you or anyone in your household is ill or are feeling unwell.
All employees will be required to complete active health screenings prior to each scheduled shift.
MEMBERS AND SEASON PASSHOLDERS
At this time, members and season passholders will not have to make a reservation to access the slopes or have time block restrictions – Night Season Pass access begins at 4:00 p.m.
This means, at this time, members and season passholders can arrive and leave at times that work best for them, within the conditions of their pass, with no need to reserve or sign-in or limit their visit duration.
Please be aware that should there be any changes to guidelines for our industry or business, or if we expect a high demand on certain days throughout the season like holidays, the reservation system may be implemented for members and season passholders. We will always try to give advanced notice to members and season passholders should reservations be required for specific days throughout the season, but in the event of change due to a government/public health mandate, this may not always be possible.
For more information on refunds due to COVID-19 closures, please see point #5, A-C in Passholder Terms & Conditions: https://brimacombe.ca/terms-and-conditions
LIFT TICKET PURCHASERS
To assist with controlling congestion and flow, Brimacombe will once again be using an online ticket sales program. Due to limits on rental equipment and potentially lift tickets, all lift ticket purchasers are encouraged to reserve in advance using our online system.
It may be possible to purchase online day of, including walk-up sales but we cannot guarantee the availability of lift tickets and rentals. Those wishing to hit the slopes are strongly encouraged to plan ahead by purchasing their lift tickets (and rentals) in advance to avoid disappointment.
Guests can reserve their visit up to 10 days in advance. Though it is not necessary to reserve your lift ticket, doing so will allow us to set aside a spot for you in advance at the time you want to hit the slopes! Lift tickets will be up to 4-hour time blocks.
Those looking to book a private lesson must reserve their lift ticket (and rental equipment, if needed) in advance to be able to book a private lesson.
Brimacombe reserves the right to update the reservation system and cancellation policy throughout the season, so that we can offer a positive experience for as many guests as possible.
When you arrive at Brimacombe, lift ticket purchasers will check-in at one of our Guest Services Kiosks, located in Parking Lot 1, 2 & 4, depending on your reserved entry point.
Non-participants/spectators will be permitted on property, however please note that chalet access is subject to our vaccination policy (please see above) and time limits will be in effect for warming zones and tables within the chalet. To be fair to everyone, these areas are not for spectators/non-participants to hangout in for extended periods of time. Space is also limited outside the chalet and Brimacombe reserves the right to restrict access to the property during certain days/times of anticipated high congestion.
Chairlifts will be loaded to their specific capacity. Guests may also choose not to share a chair with those from a different household. Reminder, masks are required at all times while on Brimacombe property and will be required in lift lines, while riding lifts, as well as in lift load and unload areas.
Participants in a scheduled Snow School program will have slope-access automatically reserved for them for the duration of their lesson only. Each participant will be provided with an 8-Week Participant card, which must be worn when accessing the property and using the lifts for the duration of the lesson. No reservation is required for each participant’s specific lesson duration. Participants looking to ski or snowboard before or after their scheduled lesson time, will need to purchase a lift ticket or have a valid membership/season pass.
A digital health screening provided by Brimacombe will need to be completed by each participant prior to each lesson and proof of “Pass” will need to be shown at drop-off to a designated Brimacombe representative. The results of this screening will determine if the participant is able to attend. All staff will also complete a health screening prior to each shift. Participants and staff will not be permitted to attend if they are feeling ill. We ask for your understanding as instructor availability might be less consistent as a result of this protocol.
To prevent crowding, we ask for your help by limiting it to only one parent/guardian that will be escorting the participant to and from their specific lesson meeting point. During lessons, parents and other family members will be able to stay to watch their children in lessons, however, as outlined above, chalet access is subject to our vaccination policy (please see above) and time limits will be in effect for warming zones within the chalet. These areas are not for spectators/non-participants to hangout in for extended periods of time. Space is also limited outside the chalet and Brimacombe reserves the right to restrict access to the property during certain days/times of anticipated high congestion.
Masks will be required for lesson participants.
For information on refunds due to COVID-19 closures resulting in lesson cancellations, please see point #13, A & B in Multi-Week Lesson Programs Terms & Conditions: https://brimacombe.ca/terms-and-conditions
Those looking to book a private lesson must reserve their lift ticket (and rental equipment, if needed) in advance to be able to book a private lesson. Private Lesson bookings will be subject to availability.
Updated December 22, 2021: Masks now mandatory across Brimacombe property (indoors and outdoors)
Updated December 27, 2021: Due to rising case numbers, indoor dining is currently paused until further notice.
Update January 4, 2022: Following provincial requirements, effective January 4, 2022, Brimacombe will require all guests ages 12 and older to present the Enhanced Vaccine Certificate with scannable QR code when entering Chalets. You can download your enhanced certificate with QR code by visiting covid19.ontariohealth.ca. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination. In addition to proof of vaccination, all guests should also be prepared to provide valid government ID with name and date of birth.