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Dec 21, 2020

Brimacombe Closed for 28-Days as of December 26, 2020

To our loyal and valued Brimacombe Members, Season Passholders, lesson participants, visitors and employees:
 
We are absolutely devastated to have to announce that the 2020-21 season at Brimacombe will be paused for 28 days starting December 26, in accordance with orders from the Ontario Government. Please note, Brimacombe will also be closed December 25 (Christmas Day).
 
We will continue to offer skiing and snowboarding with added pre-cautions, by advanced reservation-only on:
Tuesday, December 22: 9:00 a.m. to 4:30 p.m.
Wednesday, December 23: 9:00 a.m. to 9:30 p.m.
(please note, Night Season Passholders – Every Night and Single Night – will be eligible to make a reservation for night skiing this night)
Thursday, December 24: 9:00 a.m. to 3:30 p.m.
 
Our reservation system will open later today for bookings for these next 3 days.
 
We will be announcing curb-side pick-up instructions and hours of operation for our retail store and outstanding passes in the next week.
We want to make it very clear that this season is not over. We are fully prepared to re-open safely when permitted.
 
For those of you who joined us this weekend, you would have seen first-hand the incredible amount of work we have put into creating an environment that promotes safety for everyone that comes on our property. Many of you took the time to share your positive experience and how it was the first time in months you’ve been able to experience some normalcy. These kind sentiments validated the incredible amount of planning and hours of work our team has put into our club.
 
Brimacombe has already invested significantly in a number of COVID-19 related purchases to get us up and running for the season including: new kiosks, renovations to allow for physical distancing in our food services, retail store and rental, additional staff to ensure physically distanced and proper processes, additional cleaning supplies and tools, protective barriers and PPE, reservation system, and lots more. This is all in conjunction with our regular expenses involved with getting our slopes ready for the season, including snowmaking, hiring and training, administrative supplies, advertising,maintenance, food service stock, retail stock, and countless other costs that come with running a ski resort.
 
To our Members and Season Passholders: Our team has pre-emptively planned for this scenario and will be implementing point 9, scenario B outlined in our Passholder Terms and Conditions presented at time of purchase (https://brimacombe.ca/terms-and-conditions):
 
9. B. Mid-Season Closure: If Brimacombe opens but closes for at least a week or more during the regular season (January 4, 2021 to March 14, 2021) due to COVID-19 restrictions, all 2020-21 Membership and Season Pass rates will be considered for a fee reduction to reflect the shortened season. The difference will be offered back as a Brimacombe Gift Card if closure is 1 to 2 weeks. If closure is more than 2 weeks, the difference will be refunded via credit or original payment method.
In all scenarios, credit and/or refund will not be calculated until the week of March 22, 2021. Membership and Season Pass rates will not be reduced lower than $50.00 plus applicable taxes. Please stay tuned for further updates.
 
To our Lesson Participants: In the next couple weeks, our Guest Services representatives will be calling you to discuss your options -- whether you choose a full refund or to use some or all of your fees towards another product or gift cards -- and how you would like to proceed.
 
To our Employees: Thank you for all of your commitment and hard-work. We could not be prouder of how we started off the season. Please stay tuned for further updates from your department Managers on next steps.
 
While we have planned for this scenario and recognized the very real possibility of a province-wide lockdown, it still does not take away the sadness we feel putting this contingency plan into effect.
 
If you have questions, we ask that you please email, as we will be expecting a high number of incoming calls, emails and messages in light of today’s announcement.
 
We cannot express enough gratitude for all of your support during this time. We ask that you all continue to: wear a mask, stay physically distant, stay home and be kind. We’re in this together.
 
We miss you all already. This isn’t a goodbye, it’s a see you later.